Emergency HVAC repair starts the moment you call
Same-day and 24/7 emergency services are subject to provider participation, location, technician availability, and demand. Availability is not guaranteed and may vary by market and appointment capacity.
Smell gas or hear a carbon-monoxide alarm? Leave the home and call from outside. If a breaker re-trips the instant you reset it, stop — that's a real fault, not a nuisance.
Is this an actual emergency?
Most contractors just say "call now." We'll tell you when it can wait — because an after-hours visit runs 1.5–2× the daytime rate, and morning is often the rational call.
- No cooling with vulnerable people or a high heat index
- No heat in freezing temperatures, with pipes at risk
- Any gas, carbon-monoxide, or burning smell
- Water pouring from the unit near electrical parts
- A mild night, healthy adults, and the system still limps along
- Weak airflow or one warm/cold room
- An odd noise, but the system still runs
- Waiting saves you the 1.5–2× after-hours premium
The signs that don't wait
An electrical or burning smell
Turn the system off at the breaker. A burning or hot-plastic smell is a fire path, not a nuisance.
The breaker re-trips when you reset it
A breaker that trips straight back is protecting you from a real fault. Reset once, no more — then call.
A gas odor or a CO alarm
Leave the home first, then call the gas utility and us from outside. Do not flip switches on the way out.
A dead system in dangerous temperatures
No heat in a freeze or no cooling in extreme heat, with infants, older adults, or medical needs in the home.
Water pouring from the air handler
Water near the electrical furnace or air handler is a damage-and-shock risk. Kill the breaker to that unit.
Go straight to your situation
Furnace, boiler, or heat pump down in the cold. Freezing temperatures put pipes and vulnerable people at risk within hours.
Emergency heat →AC or heat pump dead in the heat. A high heat index is a health risk for infants, older adults, and anyone with a medical condition.
Emergency cooling →What happens when you call at 2am
Your call is routed
We connect you to an on-call licensed contractor covering your area. Availability varies by market — that's the honest version of "24/7."
A quick triage
You'll answer three things: which system, what it's doing, and your ZIP. Sixty seconds of prep gets the right tech moving.
Pricing, up front
The after-hours diagnostic is typically $150–$400, quoted before any work and usually credited toward the repair. No response-time promises we can't keep.
More on how the fee works: service-call cost. What a normal visit looks like: what to expect.
Keep everyone safe until the tech arrives
Coverage across the United States
State and city pages are rolling out. Until yours is live, one call to (888) 810-2291 connects you to a licensed local contractor anywhere in the U.S.
Questions people ask at 2am
Do emergency HVAC visits cost more?
The call to reach a contractor costs nothing. The after-hours visit itself typically runs 1.5–2× the daytime rate, and the emergency diagnostic fee is often $150–$400, quoted before work and usually credited toward the repair. If your situation can safely wait until morning, you avoid that premium.
What counts as an HVAC emergency?
A true emergency is a safety or health risk: a gas or carbon-monoxide alarm, a burning smell, water near electrical parts, or a dead system when temperatures are dangerous for the people in the home. Weak airflow, one warm room, or an odd noise can safely wait for a daytime appointment.
Will anyone actually come out at night?
Often, yes — but honestly, it depends on your market. We route your call to an on-call licensed contractor covering your area; same-day and overnight availability is subject to provider participation, location, and demand. We don't promise a response time we don't control.
Should I turn the system off while I wait?
If you see ice on the unit, hear grinding, smell gas or burning, or see water near electrical parts — yes, shut it off. Otherwise, leaving it on a low setting is usually fine until the technician arrives.
Is no AC in a heat wave an emergency?
It can be. When the heat index is high and the home has infants, older adults, or anyone with a medical condition, a dead AC becomes a health risk, not just discomfort. Our no-cooling guide covers staying safe while you wait.